Industry Operations SMART Specialist

Pure Planet
Pure Planet Ltd
Cramer House
The Square, Lower Bristol Road


Please apply via our website:

You understand the energy industry in depth, and have experience coordinating a SMETS1 or 2 roll out. Now you’re ready to take your energy — and experience — to the next level. Or may we suggest a whole other planet?

We’re powering a cleaner, greener future. If you’re passionate about Smart processes and operations, we’ll give you everything else you need to grow your skills and knowledge.

Full Job Description

This is us


We’re Pure Planet, the modern, digital energy supplier. The really smart bit is that our electricity is 100% renewable, and our gas is 100% carbon offset. Our team loves to do things differently, and we love to do things differently for our team. Like helping work fit around your life, not the other way around. We share ideas and collaborate, celebrating success together. We’ve started to make our mark, and we’ve got lots more to achieve.


The role


Supporting our Smart project team, you’ll work with third parties to ensure a smooth and successful implementation of our SMETS2 roll out. You’ll help to develop a market-leading Smart service for our Members. 


It’s an exciting time to join us — we continue to grow at pace. Your role may evolve and diversify, and you’ll have every opportunity to influence our proposition.


Your main responsibilities will be:


  • become a SME on the SMETS2 inherit and install processes, including the use and function of our third party adapter and CRM systems;

  • manage, triage and resolve exceptions relating to SMETS2 meters we inherit or install;

  • manage the performance levels of our partners and challenge any ineffective processes or ways of working;

  • help define reporting requirements for ongoing BAU processes;

  • represent the Pure Planet Smart project team at third party meetings, or internal meetings involving other departments;

  • support on future projects such as the adoption and enrolment of SMETS1 meters and delivering SMETS2 prepayment capability;

  • ensure that industry regulation is adhered to in all aspects of the smart journey (SMICoP etc); and

  • support our Member Services team with Smart-related Member complaints or queries.


This is you


You have excellent knowledge of the energy market, regulation and industry data flows, and a proven track record at SME level with SMETS1/2. You’ll be passionate about our sustainable, renewable purpose, and be able to work confidently, taking ownership and showing commitment and flexibility. Our team are curious and challenge established norms in the industry, always looking to improve our Members’ experiences — if this sounds like you, come and join us.  


The benefits


Join us and your package of benefits will include unlimited holiday (yes, really), Private Medical Insurance, contributory pension scheme, a travel season ticket loan and lots more.

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