Support Worker - 15 hours p/w

Action on Hearing Loss Educational Day Services
Action on Hearing Loss Educational Day Services
Poolemead House, Watery Lane


As Support Worker you will be part of the Educational Day Service (EDS), providing an onsite and peripatetic service to people living in BANES and surrounding areas. EDS offers occupational, educational and work-focused opportunities for adults who are deaf, hard of hearing or with dual-sensory loss and additional needs living in and around Bath and the South West. We support more than 70 people over the course of one week and create individual packages that reflect their aspirations, needs and life.

Full induction training will be provided in all areas of the service.

You should have excellent communication, interpersonal skills and a willingness to learn British Sign Language plus a genuine interest in this field of work.

Interview Date: TBC

This post is also subject to a satisfactory enhanced DBS check

If you would like to hear more about the role, please contact Kay Skipp on and 01225 336125

Full Job Description

About Educational Day Services

Our service is accessed by people from residential services, from supported living and from the community. As well as our site-based activities, we also provide a peripatetic service for homes in the community where both our music and our life skills staff will visit people in their home environment to ensure we meet people’s needs accordingly. Some people who use the service travel from further afield, including Bristol, Wiltshire and South Gloucestershire.

We offer a wide range of learning areas so the people using our service are fully supported in the relevant environment. Our services include ceramics, art, music, woodwork, key skills, craft, drama, card making and life skills. We take part in community events such as Bath Carnival, art exhibitions and craft sales and have an on-site gift shop selling products to the general public.

Job Description

Overall Purpose of the Role:

  • Deliver a person centred service for the people that use our services.
  • To work with staff team to enhance, develop and maintain the potential of the people using our services.
  • Extend the opportunity for people who use our service to have improved/increased contact and citizenship within the wider community.
  • Work in partnership with people that use our services to encourage choice, participation and motivation whilst adhering to the values of the organisation.

Key Accountabilities and Responsibilities:

  • To encourage people who use our services to be involved in and take responsibility for the running of their own home.
  • To support people to use community facilities, promote a variety of social and leisure activities and to support people with their health needs.
  • To provide a stimulating environment where skills can be maintained and developed
  • To support people with their intellectual and social development according to each person’s desires, abilities and needs.
  • To meet responsibilities of your post to ensure delivery of high quality services and continual improvement of the care and support we provide. These responsibilities are stated in the quality policies for care and support and the ISO Quality Management System Manual available internally.
  • To achieve stated objectives from their person centred plan, enable these individuals to be at the centre of their care package.
  • To contribute to effective communication with people who use our services, their relatives, friends, professional helpers and other members of staff.
  • To facilitate meetings to ensure the involvement of people who use our services in consultation and decision making.
  • To offer and support people with a range of new experiences & to encourage and support people to develop and pursue their own cultural interests.
  • To ensure the general well-being, safety and security of everyone who uses the service by continually assessing risk taking.
  • To abide by Care standards set by CQC.
  • To maintain high standards of health, safety and hygiene, ensure a clean and safe environment, support the people who use the service with their domestic responsibilities and personally undertake cleaning tasks as necessary.
  • To work within Health and Safety policies to support people with their awareness of health issues and support people as appropriate in taking and monitoring their medication and liaising with other health professionals.
  • To support and provide induction to new team members, relief workers or volunteers
  • To maintain written and computerised records & be involved in the development of service policies and procedures.
  • To assist with benefits, banking and budgeting issues for people who use our services and provide support as appropriate keeping financial records up to date.
  • To use local and national policies and procedures for recognising, recording, reporting and participating in safeguarding protocols.

Other Requirements:

  • To drive the Action on Hearing Loss vehicle as required (if in receipt of a full/clean driving licence).
  • To regularly undertake up to date training and complete the Care Certificate.

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