Account Manager

Units 2 & 5
New Workshops
Beehive Yard


We need a fire-breathing account manager who kicks ass and takes no shit. Drop a line to or send a message to Amy Stobie

Full Job Description

Job description

Account Management is at the forefront of the agency, they head up our client services and lead the internal teams. As an Account Manager, you will hold an important position within the agency, as you’ll be running your own accounts, whilst supporting more senior members of the team. 

You will report into the Group Account Director, and be supported by another two Account Managers, where you may work on some larger accounts together. The team meets every Monday and often head out for team lunches and coffees, otherwise you’ll be expected to come in each morning and hit the ground running. 

Your role will require you to be a consultative interface between your clients and the internal agency departments, ensuring smooth, efficient and profitable delivery of all project work streams.  

You are required to develop strong relationships with our clients and add value where appropriate, using your relationship to deliver exceptional and relevant work.

Business-As-Usual Responsibilities

As a member of the AUK Client Services team, you will be required to:

Be a welcoming face/voice of the agency when dealing with clients or suppliers on the phone, and when they visit the agency

Establish and build honest relationships with our clients, based on trust and transparency 

Understand AUK’s project delivery process and follow the internal approval procedure 

Have excellent project management skills, be efficient, proactive and commercially aware 

Build strong relationships with your colleagues and positively contribute to agency life

Project-Specific Responsibilities

Produce accurate timing plans, containing the right level of resource required, and ensure its booked in with our Studio Manager 

Write compelling and inspirational briefs for the creative team, and have these approved by senior colleagues beforehand if required

Ensure creative outputs are reviewed against briefs, seen by senior colleagues and approved before sharing with clients

Update status reports and lead client status calls, and follow-up with clear notes and actions

Write contact reports following strategic client meetings, so key conversations are documented 

Raise accurate time estimates and quotes, and have these approved by senior colleagues where appropriate before sending to clients 

Monitor the financial status of projects, ensuring profitability and flagging scope creep

Compile background information on competitors or market insights as requested by the planning team

About Us

We’re an award-winning, integrated brand communications agency. Privately owned, proudly independent.

We work with clients we believe in, to help them grow and connect with their audiences. They range from festivals to kitchenware, natural dog food to pet care, health and wellbeing to charities, and many more. Being an independent agency means we can pick and choose the brands we want to work with. 

Being based in the South West, we have space to think and room to grow. Our office is based in Bath, and we have strong connections to Bristol, plus our clients are based everywhere. We are often on the train to London, flying up north, in the car heading to Wales, or down South taking in the Cornish air. 

We work in an open plan and vibrant office, where knowledge is shared and successes celebrated. We are in the new workshops in Beehive Yard, just off Walcot Street, which is full of creative independent shops. So we feel the space is perfect for us. 

We are undergoing a bit of a refurb this year, and our website is getting a refresh too, to reflect the agency we are today. 

We’ve won a few awards too, and every creative brief we write, we ensure the outputs are award-winning, so we can enter more!

Number 1 Advertising Agency Winner 2019  (under 40 staff) by The Drum Recommends.

Ranked Independent Agency of the Year in 2015, 16, 17 by the Drum.

D&AD Pencil Winner 2016 - the global mark of true creative excellence.

If you would like to work for a nimble, dynamic agency, then we would love to hear from you.

Person specification


Must have x 3 years experience in an integrated/brand communications agency

Degree or equivalent (within a marketing discipline an advantage)

Experience working with clients from the following sectors - FMCG, Retail, Consumer Health

Closing Summary

As an important member of the client services team you have a responsibility to make the clients’ experience of working with us as positive and meaningful as possible. We have a track record of awards and are recognised by clients for the great work we do. The potential is limitless and the opportunity to build a truly respected agency brand is only just being realised.


23-days holiday

£250 personal training budget

Private healthcare


Loads of socials

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